Ch. 13 & 14 vocabulary

1.) Tact: Skill in situations in which other people's feelings have to be considered.

2.) Empathize: To identify with and understand somebody else's feelings or difficulties.

3.) Etiquette: Good manners: the rules of polite behavior

4.) Conflict resolution: A problem-solving strategy for settling disputes.

5.) Diversity: Variety.

6.) Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.

7.) Self-directed: Responsible for choosing one’s own methods for reaching a goal.

8.) Cross-functional team: a group of people from two or more department or areas of expertise who work together toward a common business goal.

9.) Functional team: In good working order, or working at the moment.

10.) Team planning: A group of people forming one side in a sports competition.

11.) Facilitator: A leader who helps a team work more smoothly by coordinating its tasks. “Super role model”

12.) Total quality management: A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement.

13.) Leadership style: The different ways that people naturally think and learn.

14.) Parliamentary procedure: Strict rules of order for conducting a meeting.